Trauma-informed household services provide compassionate cleaning, organization, and management support, tailored to individuals impacted by trauma. These services prioritize safety, respect, and empowerment, creating calming, supportive spaces that foster healing and well-being.

One of the most common phrases we hear during consultations is, “I’ve never done this before!”

This is a step-by-step outline of what it looks like to hire us from beginning to end.

1. You fill out this form: Request Your Free 15-minute Consultation

2. We will contact you to discuss and settle specifics then schedule your first appointment within 5 business days, but likely sooner!

3. We come to you with PPE and we either bring our own supplies or use yours if you’d prefer. We will discuss these specifics during your consultation. We will decide during the time of the appointment.

4. You will pay us during time of service unless otherwise discussed during our consultation.

5. We will schedule again either via text, email, or during our session. We do have recurring slots available!

Hand In Hand determines our services based on self-reported income and does not want to put the burden of proof on the people we are working to help. Hand In Hand structures the business this way to support those who need it but cannot afford it otherwise.

We will work with everyone’s financial situation.

For special circumstances, Hand In Hand offers pricing per project rather than by the hour on a pay-what-you-can basis, or we will offer our services for a negotiated barter of goods or services or for free. These are discussed and negotiated in our consultation. Hand In Hand takes on as many free cases as possible, though there is a waiting list for free services. Our availability and ability to do free service is in flux based on the needs and schedules of free clients.

Hand In Hand only charges for the hours that are worked at the rate we negotiate during your consultation.

Hand In Hand offers emergency services ranging from $75-$150 per hour, depending on the situation. Emergency services are not sliding scale services, and the rates are not negotiable or eligible for barter. This includes but is not limited to: infestations such as bed bugs, fleas, rats; unsafe working conditions due to structural integrity status of a workspace, lack of amenities such as running water, electricity, or bathroom access; etc.

We charge $45/hr plus a $20 round trip travel fee, regardless of distance, to any landlords who hire our services for short-term or long-term rentals or any commercial properties, including but not limited to businesses, offices, etc.

We always accept donations to provide free cleaning. For every $35 you donate, we are able to provide one hour of free cleaning to a neighbor who would benefit from this type of support.

We accept all types of credit card payments, Apple Pay, and cash. Payment is due upon receipt of services, and you will receive a receipt via text or email upon payment.

Recommended Hourly Rate for all services as Determined by Combined Household Net Income:

$0-$30,000 — $30/hr

$30,000-$45,000/year — $35/hr

$45,000-$60,000/year — $40/hr

$60,000-$75,000/year — $45/hr

$70,000-$,85,000/year— $50/hr

$75,000-$90,000/year — $55/hr

$90,000-$105,000/year — $60/hr

$105,000-$120,000/year — $65/hr

$120,000-$135,000-/year — $70/hr

$150,000-$165,000/year — $75/hr

$165,000-$180,000/year— $80/hr

$180,000+/year — $85/hr

We charge by square footage upon request.

NOTE: If there is a service here you are interested in that is not listed, please reach out ask ask us if we would be able or willing to provide you the service you are interested in. If we can’t help you, we are committed to finding someone who will free of charge.

Regular Cleaning: Vacuuming, dusting, and surface wiping for overall cleanliness.

Deep Cleaning: Intensive cleaning to remove built-up dirt and grime.

Kitchen Cleaning: Sanitization of kitchen surfaces, appliances, and inside the microwave and refrigerator.

Bathroom Cleaning: Thorough disinfection of toilets, sinks, showers, tubs, and tiles.

Floor Care: We offer a comprehensive floor care service, including sweeping, mopping, vacuuming, and/or steam cleaning of all flooring types. Please note, equipment rental may incur extra fees, which we will always discuss with you beforehand.

Dusting and Polishing: Dusting and polishing surfaces, furniture, and decorative items.

Laundry Services: Washing, drying, folding, and ironing of clothes, linens, and towels.

Bed Making: Changing bed linens, making beds, and fluffing pillows.

NOTE: If there is a service here you are interested in that is not listed, please reach out ask ask us if we would be able or willing to provide you the service you are interested in. If we can’t help you, we are committed to finding someone who will free of charge.

Space Assessment: Evaluation of the client's living space to identify decluttering and organization needs.

Decluttering Guidance: Providing tailored advice on decluttering techniques.

Sorting and Categorizing: Sorting belongings into keep, donate, recycle, or discard piles.

Organization Solutions: Recommending storage solutions to maximize space.

Closet Organization: Optimizing closet space and accessibility.

Kitchen Organization: Creating an efficient cooking space.

Home Office Organization: Creating a clutter-free workspace.

Digital Decluttering: Streamlining digital files and emails.

Downsizing Assistance: Supporting clients transitioning to smaller spaces.

Hoarding Cleanup: Providing compassionate support for hoarding tendencies.

Moving Preparation: Streamlining belongings before a move.

Maintenance Plans: Developing plans for long-term organization.

NOTE: If there is a service here you are interested in that is not listed, please reach out ask ask us if we would be able or willing to provide you the service you are interested in. If we can’t help you, we are committed to finding someone who will free of charge.

Non-clinical: Hand In Hand's services are not therapy or professional mental health services. The people who provide services at Hand In Hand have relevant professional and lived experiences to overcoming the struggles with cleaning and disorganization. We adapt harm reduction methodology to household services. Click here to read more about harm reduction.

Mutual Aid: Individuals with similar experiences help and support each other by working side-by-side to clean, organize, and/or manage your space.

Emotional Support: Sharing feelings and experiences to reduce stress and build resilience.

Practical Advice: Exchanging tips, techniques, and strategies relevant to their common experiences.

Empathy and Understanding: Providing a non-judgmental and empathetic environment.

Sense of Community: Creating a sense of belonging and reducing feelings of isolation.

Confidentiality: Ensuring privacy and trust within the support relationship.

Skill Development: Offering opportunities for learning and personal growth.

Empowerment: Encouraging self-advocacy and personal empowerment.

NOTE: If there is a service here you are interested in that is not listed, please reach out ask ask us if we would be able or willing to provide you the service you are interested in. If we can’t help you, we are committed to finding someone who will free of charge.

Comprehensive Household Oversight: Overseeing all daily household operations to ensure smooth functioning.

Customization of Services: Tailoring services to meet the specific needs and preferences of the household members. Adapting to the changing requirements of the household.

Discretion and Confidentiality: Maintaining the highest standards of privacy and discretion in all household matters. Ensuring sensitive information is protected and confidentiality is upheld.

Staff Management: Hiring, training, and supervising household staff such as cleaners, cooks, nannies, and gardeners, as well as managing staff schedules, duties, and payroll.

Scheduling and Coordination: Organizing household schedules, including appointments, events, and activities as well as coordinating travel plans and itineraries for household members. Identifying household needs and connecting individuals with qualified, reputable, and affordable or free services and professionals.

Inventory Management: Tracking and managing household supplies and groceries. Ensuring necessary items are stocked and reordering when needed.

Event Planning & Management: Organizing and managing household events, from small gatherings to large parties. Handling logistics, catering, and decorations.

Property Maintenance: Overseeing the upkeep of the property, including routine maintenance and repairs. Ensuring the home is well-maintained, clean, and functional.

Personal Assistance: Providing personal support to household members, such as running errands, managing personal tasks, and assisting with special projects.

Security Management: Ensuring the safety and security of the household. Managing security systems and protocols.

All service providers test for COVID-19 once per week.

While working in the home we wear KN95 masks and shoe covers upon request.

Our service providers will never work if they are injured or sick in any way, shape, or form.

If a client is sick with a disease or illness that is communicable, we will still provide services so long as there is communication with us—we will wear our KN95 masks, gloves and change them appropriately, wear shoe covers, and bring a portable air purifier to work in the room with to reduce the possibility of spreading disease or illness.

If a client does not disclose that they are ill prior to a service provider’s arrival, the service provider has the autonomy to refuse service and reschedule your appointment. Service providers will never work if they are sick or injured.

When we remove possessions from your home, we will sort through the items and do as much direct redistribution as possible to assure that the usable items that you are donating go to someone or somewhere that will begin to immediately benefit from your donation.

We use avenues such as asking clients to provide us with a list of items they need or may benefit from, utilize local mutual aid organizations who engage in direct redistribution, Buy Nothing and other free groups on Facebook or listing items as free on Facebook Marketplace.

What we aren’t able to directly redistribute, we will ask the client directly if there is a particular organization they would like us to send the belongings to.

It is our goal to eventually build enough resources to have a free store where we can process and directly redistribute items clients no longer want that can be repaired or still have life in them.

We do not accept donations that have had direct contact with insect or rodent infestations, prolonged mold exposure, or are damaged beyond repair or subjective value under any circumstances.

We retain the right to refuse donations at anytime for any reason aside from the reasons listed above.

We give 10% off the total for paying clients who refer a client to us; we give an extra 30 minutes to any clients who are free service or barter/trade goods or services clients in lieu of financial compensation.

At our core, we believe in care — for your space, your time, and your life as a whole. We also believe in fairness and mutual respect.

We understand that things come up: emergencies, shifting schedules, or simply hard days. If you need to cancel or reschedule your appointment, we completely understand — we just ask that you let us know at least 48 hours in advance whenever possible.

Cancellations with less than 48 hours’ notice will incur a 50% fee of the scheduled service total.

Appointment modifications made requesting less time than originally scheduled will be required to pay the full originally scheduled service amount.

This policy helps us sustain our business, support our team, and continue offering flexible and trauma-informed care to every client — including you.

We are always open to conversations when unexpected or difficult circumstances arise. Communication and compassion go a long way, and we aim to meet you there.

Thank you for being part of a working relationship built on kindness, clarity, and mutual respect.

This policy is honored at the service provider’s discretion.